Returns & Exchange Policy
At House of Parfum Australia, we take pride in offering carefully selected luxury fragrances from around the world. Due to the nature of fragrance products, we are unable to accept returns on opened or used items for hygiene and quality assurance reasons.
If you have changed your mind about your purchase, we're happy to offer an exchange, provided the conditions below are met.
Change of Mind Exchanges
We offer exchanges for eligible products within 7 days of receiving your order.
To be eligible for an exchange, your item must:
- Be unopened, unused and in its original, resalable condition.
- Be returned with all original packaging, seals and accessories intact.
- Be accompanied by proof of purchase.
- Be approved by our customer service team prior to being returned.
Unfortunately, we are unable to exchange products that have been opened, used or damaged after delivery.
Items Not Eligible for Exchange
The following items cannot be exchanged:
- Opened or used fragrances.
- Tester products or samples.
- Gift cards.
- Clearance or final sale items (where applicable).
Online Orders
For online purchases, please contact our customer service team before returning your order.
Approved exchanges must be returned to our nominated return address.
Customers are responsible for all return shipping costs unless the item is faulty or supplied incorrectly.
We strongly recommend using a tracked delivery service, as House of Parfum Australia cannot accept responsibility for parcels lost or damaged during transit.
Please ensure your item is securely packaged, as products damaged during return shipping due to inadequate packaging may not be eligible for exchange.
Faulty or Incorrect Items
If you believe you have received a faulty, damaged or incorrect item, please contact us within 7 days of receiving your order.
Our team will assess your request and arrange an appropriate remedy where applicable.
Australian Consumer Law
This Returns & Exchange Policy applies to change-of-mind purchases only.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. If a product is faulty, not as described, or fails to meet consumer guarantees, you may be entitled to a repair, replacement or refund in accordance with your rights under Australian Consumer Law.
Contact Us
If you have any questions regarding your order or would like to request an exchange, please contact our customer service team before returning your item.
Email: support@houseofparfum.com.au
